SJW works with PromisePay to offer payment plans for your outstanding balance.- Keep your account in good standing
- Interest-free payment plans
- Flexible payment options and schedules
If your water service has been shutoff, please call San Jose Water directly at (408) 279-7900 to have your water service restored. Please note that customers with disconnected water services must pay 15% of their past-due balance to San Jose Water first, and then after doing so, enroll in a PromisePay plan for their remaining balance making an initial monthly payment.